We might
start by asking when the over-reliance on experts began. Then
again, it might be easier to consider WHY it began. Consider
these factors
***Fear
of accepting personal responsibility
***Lack
of originality and imagination (perhaps the product of a stifling
educational system)
***Not wanting
to personally appear "judgmental"
***Perceived
over-complexity of life in general
One guru
who cashed in on this trend is Stephen Covey, author of Seven
Habits of Highly Effective People, and namesake of a merchandising
empire. What better idea could there be than for Covey to merge
with competitor Franklin Quest?
After all,
combining the management consultancy and time management purveyors
was a win-win deal with natural synergies, to coin some old
phrases. Covey claimed that the inherent organizational expertise
would create a model merger.
But guess
what? Instead of a mega success story, we have a foundering
corporation that could serve as a business school case study
of a merger gone awry.
While many
competitors in the $14 billion training industry experience
rapid expansion, Franklin Covey's revenue growth has slowed,
costs increased and earnings fallen. Same-store sales at the
122-unit Franklin Covey retail chain have flattened, and catalog
sales are below company expectations.
This situation
has not exactly been missed by cynics and skeptics, who have
long scoffed at the advice of most New Age corporate-change
zealots.
"It's
proof that the great business gurus know how to run everyone's
business but their own," says author John Butman, who created
fictional management expert Stephen Michael Peter Thomas and
Thomas' The Book That's Sweeping America! or Why I Love Business!,
a parody on management consulting.
The whole
thing is so ironic," says Salomon Smith Barney's Brandt
Sakakeeny, the lone analyst closely monitoring Franklin Covey.
"They make money advising companies how to run. I think
companies who hire them would be shocked at what's happened
to them. It's funny, in a sad way."
Demonstrating
a Teflon coat that would make even Bill Clinton envious, Covey
pocketed $2.4 million from speaking engagements during fiscal
1998 alone. At $75,000 per appearance, his fee has tripled since
1993. His books, including First Things First, are staples of
many CEO offices. And more than 750,000 people participate in
his seminars each year.
Meanwhile,
Franklin Covey promises that it is cleaning up its act. We'll
see.
A recent
Wall Street Journal story entitled "Guru Manager Finds
Managing Tough" describes the difficulties encountered
by Wyncom, Inc., the company that books speaking engagements
for gurus Tom Peters and our friend, Stephen Covey. Wyncom also
arranges large seminars such as "Worldwide Lessons in Leadership."
As with
Franklin Covey, the bloom is definitely off the rose for this
enterprise, once ranked by Inc. magazine as No. 42 on its list
of the 500 fastest-growing companies.
One might
conclude that a stream of hubris runs through both of these
stories.
Well, moving
on to the "flacks" portion of this essay, we consider
the case of esteemed Yale Law School professor and Clinton apologist
Bruce Ackerman. Ackerman was all set to testify before the House
Judiciary Committee that the Congress that impeaches must be
the one that convicts. That is, the Senate would supposedly
not be able to hold an impeachment trial unless the House in
the new Congress re-impeaches the president.
There's
just one problem with Ackerman's assertion. It's completely
false. He was spared the embarrassment of having to admit this
publicly, since the Congressional Research Service complied
their findings just before he was to testify.
As it turns
out, the very first judge ever impeached in America, John Pickering,
was impeached by the House of one Congress and tried in the
Senate of the next Congress. This happened at least two more
times, with the cases of Harold Louderback and, only 10 years
ago, Alcee Hastings.
In addition,
Jefferson's Manual, a congressional rule book, states: "Continuance.
An impeachment is not discontinued by the dissolution of Parliament,
but may be resumed by the new Parliament."
You'd think
that Ackerman would have at least looked it up. But, I guess
that when you are both a guru and a flack, your mere assertion
is the gospel truth!
One more
little impeachment story.
Regular readers
of this column know that a few years after the Civil War, the
US Supreme Court held that there was nothing in the Constitution
that prohibited the South from seceding. One
More Look At The Civil War
This ruling
came too late for US District Judge West Hughes Humphreys (appointed
in 1853 for three districts in Tennessee), who was impeached
for supporting the secession of the Southern states. In 1862,
he accepted appointment as District Judge of Tennessee under
the Confederate States of America. For this, he was impeached,
and was found guilty on June 26.
Humphreys
was the ONLY U.S. government official to be impeached for supporting
secession.
He should
have hired an expert, a guru, and a flack.