The Tech Center >Getting Service

If you are having trouble with your instrument, there are several things that can be checked before you contact our Service Department, or send the unit back for repair. Please refer to our Frequently Asked Questions on this website.

Our normal turnaround for a repair is two weeks after receipt of your instrument. Expediting repairs is discouraged since it is possible that in a expedited rush repair, we might miss some problem with the instrument. All of our customers are important to us, and all deserve meticulous care. In general, repairs are handled on a first received, first repaired basis.

We realize, of course, that true emergency situations do exist, and we will try our best to accommodate them.

To serve you better and more efficiently, we require that you obtain an RMA (Return Material Authorization) number, prior to sending equipment back to us for service. Please download this RMA form* (1.4 MB), fill it out, and fax it to (818) 341-0642. Be sure to include as much information as possible about the trouble you are having with the instrument. The more information we have, the better we will be able to address the problem.

An RMA number will be issued, and will be faxed back to you. Make a copy of the form, and place the original in the shipping container, with the unit.

Occasionally, customers are interested in knowing the cost and transit time of various shipping methods, both inbound to Interscan, and outbound—returning the instrument back to them. Here are links to UPS and Fedex, that will provide this information, and indicate the service levels available. Use "91311" for our zip code.

For any questions or service information, please contact Sharon Lamm in our service department at service@gasdetection.com or call 1 800 458-6153 ext.121. For international calls, the number is (818) 882-2331 ext.121.

*To open PDF files, you must have Adobe Acrobat Reader. If you do not already have Acrobat Reader, click on the logo for your free copy.

 P.O. Box 2496 • Chatsworth, CA 91313-2496
 TOLL FREE: (800) 458-6153 (US & Canada) • PHONE: (818) 882-2331
 FAX: (818) 341-0642 • E-MAIL: info@gasdetection.com